Terms of Use

SEMAC Group (Greece) — Semac Construction S.A. & Semac Automation S.A.

Version 2.1 · Effective date: 14 September 2026 Fully replaces the "Terms & Conditions" of 21 September 2021. Version 2.1 extends the scope to automation.semac.gr, operated by Semac Automation S.A.; no other clause changes.

Apply to the websites www.semac.gr, services.semac.gr and automation.semac.gr.

At a glance

• Our websites are informational. No sales are concluded through them. Any supply of products or services is governed by a separate commercial agreement or order confirmation.
• The technical specifications shown are indicative. Binding specifications exist only in a written offer from us. Do not use them as the basis for plant design.
• You may read, print and download material for your own professional use. Commercial republication, scraping and use for training artificial intelligence systems are not permitted without our licence.
• The marks of the manufacturers we represent (Krohne, Bürkert, Danfoss, VLT®, VACON®, Ecom, Michell, Knick and others) belong to their owners and are used under distribution / representation arrangements.
• Liability: we limit our liability, but never for wilful misconduct, gross negligence, death or personal injury, nor where the law does not permit limitation.
• If you send us comments or suggestions, they do not become ours: you grant us a licence to use them, and you keep your moral rights.
• Governing law: Greek law, with the exclusive jurisdiction of the courts of Thessaloniki. If you are a consumer, you keep the right to sue in the courts of your own domicile.
• There is no arbitration. The 2021 arbitration clause (American Arbitration Association) is abolished.

Table of contents

1. Scope and acceptance
2. Definitions
3. Who may use the websites
4. Permitted use and licence to you
5. Prohibited conduct
6. Intellectual property rights
7. Accuracy of technical information — no reliance for design
8. Product availability, ATEX and regulatory compliance
9. No sales concluded through the websites
10. Resource Center and gated content
11. User submissions and feedback
12. Links and third-party services
13. Availability, maintenance and suspension
14. Termination and discontinuation of access
15. Liability
16. Notification of copyright infringement
17. Force majeure
18. Consumer rights and dispute resolution
19. Governing law and jurisdiction
20. Amendments to these Terms
21. General provisions
22. Contact
23. Version and change log

1. Scope and acceptance

1.1 These Terms of Use ("Terms") govern access to and use of the websites www.semac.gr, services.semac.gr and automation.semac.gr ("Websites").

1.2 Operators:

1.3 By accessing or using any Website you accept these Terms. If you do not agree, please do not use them.

1.4 The Terms apply separately per Website and per operator. Nothing in them creates joint or joint-and-several liability between the two companies. Semac International Ltd (Cyprus, Reg. No. HE 397733) is an affiliated company that acts independently, publishes its own terms and conditions and its own privacy policy at semacint.com, and is not covered by these Terms; where an enquiry concerns the Cyprus or Middle East market we may refer it to that company, which then acts as a separate controller in its own right (see the Privacy Policy).

1.5 The processing of your data is described in the Privacy Policy and the Cookie Policy, which are separate documents and are not modified by these Terms.

2. Definitions

2.1 "SEMAC", "we", "us": as the case may be, the operator of the Website you are using, as identified in clause 1.2.

2.2 "You", "User": any person who visits or uses a Website.

2.3 "Content": all text, images, drawings, video, technical datasheets, guides, software, databases, marks and other material made available on the Websites.

2.4 "Resource Center": the section of www.semac.gr from which technical brochures, guides and other material are made available, sometimes after a form is completed.

2.5 "Consumer": a natural person acting for purposes outside their trade, business or profession, within the meaning of Law 2251/1994 and EU law.

2.6 "Commercial Agreement": any separate agreement for supply, services, calibration, verification or works between you and SEMAC, including an order confirmation and general conditions of sale.

3. Who may use the websites

3.1 The Websites are addressed primarily to a professional audience (engineers, technical management, industrial and energy operators) and to job applicants.

3.2 The Websites are not addressed to children. We do not knowingly collect data of minors under 15 (Article 21 of Law 4624/2019) through our forms. If such collection is identified, the data is deleted.

3.3 If you use a Website on behalf of a legal entity, you represent that you have authority to bind it to these Terms.

3.4 We do not warrant that the Content is appropriate or available for use in every jurisdiction. If you access it from another country, you are responsible for compliance with local law.

4. Permitted use and licence to you

4.1 We grant you a limited, non-exclusive, non-transferable and revocable licence to access the Websites and use the Content for internal professional or personal information purposes.

4.2 In particular, you may:

• 4.2.1 view, print and store a reasonable number of copies of pages or files for your own evaluation, study or record-keeping;
• 4.2.2 share links to the Websites;
• 4.2.3 use extracts with clear attribution of the source, by way of fair quotation (Article 19 of Law 2121/1993).

4.3 Any other use requires our prior written consent.

4.4 The licence in clause 4.1 does not transfer any intellectual property right.

5. Prohibited conduct

5.1 You undertake not to do, and not to permit any third party to do, any of the following:

• 5.1.1 Scraping, crawling, data mining or automated access by means of robots, spiders or similar tools, beyond general-purpose search engines that respect the robots.txt file.
• 5.1.2 Collecting Content for the training, improvement or evaluation of artificial intelligence systems or machine learning models, without our prior written licence. This paragraph constitutes an express reservation of rights within the meaning of Article 4(3) of Directive (EU) 2019/790, as transposed into Greek law.
• 5.1.3 Security testing, penetration testing, vulnerability scanning or attempting to circumvent security measures without our prior written authorisation.
• 5.1.4 Overloading our infrastructure (e.g. denial-of-service attacks, bulk automated requests).
• 5.1.5 Introducing malware, viruses or code that interferes with the operation of the Websites.
• 5.1.6 Reverse engineering, decompiling or attempting to extract source code, except where mandatory law permits.
• 5.1.7 Removing or altering marks, copyright notices or statements of origin.
• 5.1.8 Using our contact details for unsolicited commercial communications (spam).
• 5.1.9 Submitting false, misleading or third parties' data through our contact or application forms.
• 5.1.10 Using the Websites in a manner that is unlawful, defamatory, offensive or infringing of third-party rights.
• 5.1.11 Framing, mirroring or embedding the Websites in another site in a way that creates confusion as to origin.

5.2 We reserve the right to block IP addresses, restrict access and report incidents to the competent authorities.

6. Intellectual property rights

6.1 The Content of the Websites is protected by copyright law (Law 2121/1993), by trade mark law and by database law.

6.2 The marks, trade names, logos and distinctive signs SEMAC, Semac Construction, Semac Automation and Semac International Ltd belong to the respective Group companies. No licence to use them is granted to you.

6.3 Marks of represented manufacturers. The Websites refer to and display marks, product names and material of third-party manufacturers whom we represent or distribute, including Krohne, Bürkert, Danfoss, VLT®, VACON®, Ecom, Michell and Knick, as well as other principals. The following applies:

• 6.3.1 Those marks belong exclusively to their respective owners and are used by us under distribution, representation or cooperation arrangements and to describe the products we supply.
• 6.3.2 Their use does not transfer any right to us, nor does it grant you any right.
• 6.3.3 Reference to them does not constitute a statement by the rights holders, nor their approval or certification of the Websites' content.
• 6.3.4 Technical datasheets, images and specifications originating from manufacturers are reproduced as supplied to us; the manufacturer's original document always prevails.
• 6.3.5 The scope and duration of each representation arrangement may change; the current list of represented principals is available on request.

6.4 The Websites may contain photographic material of projects. Displaying a project does not license its reproduction, nor does it waive any right of the client or project owner.

7. Accuracy of technical information — no reliance for design

7.1 We take reasonable care that the information on the Websites is accurate and up to date.

7.2 The technical specifications, diagrams, measuring ranges, accuracy classes, certifications, materials of construction and other technical information shown on the Websites are indicative and are provided for general information only. They may be changed by the manufacturer without notice.

7.3 Binding specifications exist only where they are contained in a written offer, order confirmation or Commercial Agreement of SEMAC, which prevails over any information on the Websites.

7.4 You must not rely on the Content for the design, sizing, material selection, safety study or operability study of an installation. The selection of a measuring instrument, valve, variable-speed drive or automation system depends on the actual process conditions (fluid, pressure, temperature, corrosion, hazardous area classification, SIL requirements, applicable standards). Contact our technical team for a case-by-case assessment.

7.5 The Content of the Websites is not an engineering study or professional engineering opinion and does not replace the obligations of the designer or of the person responsible for the installation.

7.6 Typographical or technical errors may occur. We reserve the right to correct the Content at any time and without prior notice.

8. Product availability, ATEX and regulatory compliance

8.1 The presentation of a product or service is not a statement of availability in a particular market, timeframe or at a particular price.

8.2 Certain products are subject to specific regulatory requirements, including:

• 8.2.1 equipment for explosive atmospheres — Directive 2014/34/EU (ATEX);
• 8.2.2 pressure equipment — Directive 2014/68/EU (PED);
• 8.2.3 electromagnetic compatibility, low voltage, machinery and other EU harmonisation legislation;
• 8.2.4 national installation and operation requirements.

8.3 The suitability of a product for a specific hazardous zone, equipment category, gas group, temperature class or safety integrity level (SIL) must be confirmed separately for each application, on the basis of the manufacturer's type-examination certificate and declaration of conformity. The indications on the Websites do not replace those documents.

8.4 Correct installation, commissioning, maintenance and periodic verification of equipment remain the responsibility of the operator of the installation, in accordance with the manufacturer's instructions and applicable law.

8.5 Export controls, sanctions or licensing requirements may apply to certain destinations or end users. SEMAC does not supply equipment in breach of such restrictions.

9. No sales concluded through the websites

9.1 The Websites are purely informational. There is no online shop and no contract of sale, supply or services is concluded through them.

9.2 Product presentations, price lists (where any exist) and other material constitute an invitation to treat and not a binding offer within the meaning of Articles 185 et seq. of the Greek Civil Code.

9.3 Submitting a contact form or a request for quotation constitutes a request for information. A contract is formed only by a written offer and acceptance or by an order confirmation.

9.4 Any supply of products or services is governed by the Commercial Agreement and the applicable general conditions of sale, which regulate in particular price, delivery time, passing of risk, warranties, returns, payment and liability. These Terms do not regulate those matters.

9.5 The 2021 provisions on a "Return and Refund Policy", on credit-card charges and on typographical errors in prices are abolished, as referring to an online shop that does not exist.

10. Resource Center and gated content

10.1 Certain material (technical brochures, guides, white papers) is made available from the Resource Center of www.semac.gr, sometimes after completing a form with contact details.

10.2 This material is provided for your own professional information. Resale, commercial redistribution or posting it on another website is not permitted without our licence.

10.3 Where the material originates from a represented manufacturer, it is additionally subject to that manufacturer's terms of use.

10.4 Completing a form to download material does not automatically subscribe you to a newsletter. Any subscription is made by your separate, express choice and can be withdrawn at any time.

10.5 We reserve the right to withdraw or update material, in particular where it becomes technically obsolete.

11. User submissions and feedback

11.1 You may send us comments, suggestions, ideas, improvement requests or other material ("Feedback"), through a form, by email or otherwise.

11.2 Feedback does not become our property. You remain the holder of every intellectual property right in it.

11.3 By sending Feedback you grant us a non-exclusive, worldwide, royalty-free, transferable and sub-licensable licence to use, reproduce, adapt and incorporate it solely for the purpose of improving our products, services, documentation and Websites, for the duration of protection of the relevant rights.

11.4 Moral rights. The licence in clause 11.3 does not affect your moral rights under Articles 4 and 12 of Law 2121/1993 (in particular the right of attribution and the right of integrity of the work), which are inalienable and which you do not waive. Nothing in these Terms constitutes a global assignment of the economic right under Article 13 of Law 2121/1993.

11.5 We owe no remuneration, attribution or confidentiality in respect of unsolicited Feedback, unless otherwise agreed in writing (for example under a non-disclosure agreement).

11.6 Do not send confidential information through the public forms. To exchange confidential technical data, ask us for a non-disclosure agreement.

11.7 You warrant that the Feedback you submit does not infringe third-party rights. We reserve the right to refuse or delete material we consider unlawful or inappropriate.

12. Links and third-party services

12.1 The Websites may contain links to third-party websites (manufacturers, partners, social media) and embedded services (e.g. maps, video).

12.2 We do not control the content, policies or availability of third-party websites and accept no liability for them. Your visit is at your own risk and subject to their own terms.

12.3 The existence of a link does not constitute endorsement, recommendation or cooperation, except where expressly stated.

12.4 Embedded third-party services load only after your consent, in accordance with the Cookie Policy.

12.5 You may create a plain link to our home page. Linking in a manner that implies a false relationship or endorsement is prohibited.

13. Availability, maintenance and suspension

13.1 We make reasonable efforts to keep the Websites available, but we do not guarantee uninterrupted or error-free operation.

13.2 We may suspend operation temporarily for maintenance, upgrade, migration or security reasons, preferably with prior notice where practicable.

13.3 We reserve the right to modify, restrict or discontinue any part of the Websites.

13.4 We may suspend or restrict your access, immediately and without notice, where there are reasonable indications of a breach of section 5, of a security risk, or of a legal obligation. The measure must be proportionate and is lifted as soon as the reason ceases.

14. Termination and discontinuation of access

14.1 You may stop using the Websites at any time.

14.2 We may terminate the licence in clause 4.1 in the event of a material or repeated breach of these Terms.

14.3 On termination you must cease all use of the Content beyond the limits of clause 4.2.

14.4 Sections 6, 7, 8, 11, 15, 16, 18, 19 and 21 continue to apply, as does any provision which by its nature is intended to survive.

15. Liability

15.1 The Websites and the Content are provided "as is", without warranty of accuracy, completeness, currency or fitness for a particular purpose, to the extent permitted by law.

15.2 Express carve-outs from every limitation. Nothing in these Terms limits or excludes our liability for:

• 15.2.1 wilful misconduct and gross negligence — under Article 332 of the Greek Civil Code, any prior agreement releasing a party from liability for wilful misconduct or gross negligence is void;
• 15.2.2 death or personal injury;
• 15.2.3 liability for defective products under Article 6 of Law 2251/1994 and Directive 85/374/EEC, as applicable;
• 15.2.4 breach of mandatory consumer protection law, in particular Law 2251/1994;
• 15.2.5 any other liability that may not lawfully be excluded or limited.

15.3 Limitation within the above boundaries. Subject to clause 15.2, our liability for loss arising from use of the Websites is limited to direct loss caused by slight negligence in breach of a material contractual obligation, up to the amount of the loss typically foreseeable at the time of the breach.

15.4 We are not liable for consequential loss, loss of profit, loss of data, loss of production, plant downtime or reputational loss, where caused by slight negligence and subject always to clause 15.2.

15.5 We do not apply a cap based on "the amount you paid": the Websites are informational and presuppose no payment. The limitation in clause 15.3 is proportionate and does not deprive our liability of substance.

15.6 Our liability for the supply of products or services is governed exclusively by the Commercial Agreement and not by these Terms.

15.7 We do not warrant that the Websites are free of viruses. You must take reasonable measures to protect your own systems.

15.8 The above limitations apply cumulatively for the benefit of the Group companies, their legal representatives, employees and agents.

16. Notification of copyright infringement

16.1 We respect third-party intellectual property rights. If you believe that material on the Websites infringes your right, notify us in writing.

16.2 The notification must include: (a) the details and capacity of the notifier (rights holder or authorised person); (b) precise identification of the protected work; (c) the exact address (URL) of the material; (d) the reasons why it infringes; (e) contact details; (f) a statement that the information provided is accurate.

16.3 Send to: privacy@semac.gr.

16.4 We examine every substantiated notification without undue delay and, where required, remove or disable access to the material in question. We inform the notifier of the outcome.

16.5 This procedure is without prejudice to other legal remedies or to Law 2121/1993 and Law 4996/2022 (transposing Directive (EU) 2019/790).

17. Force majeure

17.1 We are not liable for non-performance or delay caused by events beyond our reasonable control, including: natural disasters, fire, flood, earthquake, war, terrorism, epidemic or pandemic and related governmental measures, strikes, power or telecommunications failure, cyber-attacks, failure of hosting or cloud provider infrastructure, acts of authorities and sanctions.

17.2 We inform you of the duration and consequences of the event so far as practicable and make reasonable efforts to mitigate.

17.3 This section does not limit consumer rights arising from mandatory law.

18. Consumer rights and dispute resolution

18.1 If you are a Consumer, these Terms do not affect your rights under mandatory law, in particular Law 2251/1994 on consumer protection.

18.2 Unfair standard terms do not bind the consumer (Article 2 of Law 2251/1994, Directive 93/13/EEC). If any clause of these Terms is found unfair, it is treated as not written as against consumers, while the remaining provisions stay in force.

18.3 We take account of the strengthened transparency and enforcement framework of Directive (EU) 2019/2161 (the "New Deal for Consumers"), as transposed into Greek law.

18.4 Amicable resolution. Please contact us first (section 22). We respond to complaints within a reasonable time and normally within thirty (30) days.

18.5 Alternative dispute resolution (ADR). As a consumer you may refer the matter to an alternative consumer dispute resolution body, under Directive 2013/11/EU and its Greek transposition. In Greece these include the Consumer Ombudsman and certified ADR bodies.

18.6 Online dispute resolution (ODR). Online dispute resolution may also be available through the competent EU or national mechanisms in force at the time of your request. Regardless, we undertake to cooperate with the competent ADR bodies.

18.7 Recourse to ADR is optional and does not deprive you of the right to judicial protection.

19. Governing law and jurisdiction

19.1 Governing law and jurisdiction. These Terms and any dispute arising out of or in connection with them or with the use of the Websites are governed by Greek law. The courts of Thessaloniki have exclusive jurisdiction over any dispute.

19.2 Consumers. Clause 19.1 does not affect your mandatory rights as a consumer. In particular:

• 19.2.1 Under Article 18 of Regulation (EU) 1215/2012 (Brussels Ia), a consumer may bring proceedings either in the courts of the Member State in which the other party is domiciled or in the courts of the place where the consumer is domiciled, and may be sued only in the courts of the Member State in which the consumer is domiciled.
• 19.2.2 Under Article 6 of Regulation (EC) 593/2008 (Rome I), a consumer is not deprived of the protection of the mandatory provisions of the law of their country of habitual residence.

19.3 There is no arbitration. The binding arbitration clause under the rules of the American Arbitration Association, contained in the version of 21 September 2021, is expressly abolished as incompatible with the applicable law and unenforceable against consumers.

19.4 These Terms do not affect mandatory provisions of the law of the country from which you access the Websites.

20. Amendments to these Terms

20.1 We may amend the Terms for legal, technical or operational reasons.

20.2 For material changes (in particular concerning liability, jurisdiction, licences or user submissions) we post a notice in a prominent place on the Websites at least thirty (30) days before they take effect. Where there is an ongoing relationship (e.g. a newsletter or an account), we also notify by email.

20.3 For non-material changes (corrections, clarifications, updated details) the amendment takes effect on posting.

20.4 Continued use after the effective date constitutes acceptance. If you disagree, please stop using the Websites.

20.5 Every version carries a version number and effective date (section 23). Previous versions are kept on file and made available on request.

21. General provisions

21.1 Assignment. You may not assign rights or obligations under the Terms without our written consent. We may assign our contractual position to a Group company or to a successor undertaking in the context of a corporate reorganisation, provided this does not diminish your rights, with prior notice to you.

21.2 Severability. If a provision is held invalid, unlawful or unenforceable, the remainder stays in full force. The invalid provision is replaced by a valid one approximating as closely as possible its economic purpose, without prejudice to consumer rights.

21.3 No waiver. Failure or delay in exercising a right does not constitute a waiver of that right or of any other right.

21.4 Entire agreement. These Terms, together with the Privacy Policy and the Cookie Policy, constitute the entire agreement as to the use of the Websites. They do not affect and do not prevail over a Commercial Agreement. This clause does not exclude liability for fraudulent misrepresentation.

21.5 Languages. The Terms are available in Greek and English, with identical numbering. In the event of divergence, the Greek text prevails.

21.6 Headings. Section headings are for ease of reading and do not affect interpretation.

21.7 No partnership. Nothing in these Terms creates a partnership, agency or employment relationship between us.

21.8 Third-party rights. Save for the Group companies and their agents in respect of section 15, these Terms confer no rights on third parties.

22. Contact

23. Version and change log